Customer retention emails are designed to help customers understand the value of a product, prompt engagement, and reduce churn rate. In this article, we take

While most marketers are stuck in “batch and blast” mode, Airbnb is doing things differently. The company doesn’t see email as a tactic to drive

Today we’re going to share the scientific results we’ve observed from analyzing over 100 million emails sent to customers. We’ve distilled the learnings from this

How can TripAdvisor send emails nearly every day without getting labeled a spammer, while other businesses struggle to send even a monthly newsletter? TripAdvisor, as

The problem with copy, content and design is that they sometimes distract users from the goal. Great emails need focus. It’s the key to clicks,

This article is adapted from our recent webinar with KISSmetrics. Watch the video presentation here and check out the slides here. “Having a poor onboarding

Onboarding emails are designed to help new customers to use and gain value from a product or service. Educating customers on the key benefits they

If your idea of improving email marketing centers on crafting better subject lines and tweaking the design, you’re doing it wrong. It’s just that simple.

Behavioral emails are automated emails triggered by a customer’s interaction with your website, product or app. In this guide, you’ll learn about different types of