📣 Product updates May 2024. Learn more →
Vero logo

Customer retention for telecommunications providers

Act on user activity, automate decisions and send multi-channel messages in real time.

  • Free trial
  • No credit card required
  • Easy set-up

What is customer retention?

Customer retention refers to the strategies and actions that businesses take to reduce customer churn and encourage repeat business. It focuses on building and maintaining a strong, positive relationship with existing customers, believing that fostering loyalty among current customers is at least as cost-effective and beneficial in the long run as acquiring new ones.

Effective customer retention involves understanding customer needs, providing exceptional service and offering value that exceeds expectations, thereby ensuring customers remain engaged and continue to choose your business over your competitors.

Marketers can significantly enhance customer retention by leveraging marketing automation software to personalize interactions based on customer behavior. Marketing automation software allows for the sending of timely and relevant communications that resonate with each customer's current needs and preferences, making each customer feel valued and understood. For example, automation can trigger a special discount after a specific purchase or send targeted content that aligns with a customer's previous interactions and purchases.

Transactional emails
Telecommunications company

Why does it matter for telecommunications providers?

Telecommunications providers, like AT&T and Virgin Mobile, are ideal examples of subscription services. With a business model predicated on enduring customer engagement, the battle against churn is paramount.

Reducing churn isn't just about preserving your revenue base, it's about creating engaged, happy customers that become advocates for your business.

One way to help your customer retention efforts is to message your audience where they are via email, SMS and push notifications. As product marketers, you aren't simply promoting a service; you're nurturing a relationship, one message at a time.

By leveraging Vero's customer engagement platform, you open a direct line to your customers outside your core service, building an overall customer experience that extends far beyond those core touchpoints. Every email, SMS and push notification is an opportunity to remind your customers of the value of the services you provide.

Photo by Jeevan Katel on Unsplash

Not just another customer retention platform

Vero's customer retention software is designed for modern marketing teams to send personalised marketing messages that lead to better customer experiences.

  • Drag and drop your way to beautiful emails

    Drag and drop your way to beautiful emails

    Our no code drag and drop editor allows you to build beautiful emails every time.

  • Templates that look good in every inbox

    Templates that look good in every inbox

    Professionally designed templates for every occasion. Send great looking emails to every device.

  • Go from idea to inbox faster

    Go from idea to inbox faster

    No complex integrations or API connections. Simply design an email, add an audience and send.

  • Up-to-date content personalization

    Up-to-date content personalization

    Use your most accurate data store to customise and personalize every message.

Trusted by the best software companies

  • Dribbble logo
  • Unsplash logo
  • Docplanner logo
  • Pipedrive logo
  • Snappr logo
  • Stockpile logo
  • Stickermule logo
  • End logo
  • Flock Freight logo
  • Ausmed logo
  • CodeSandbox logo
  • Dovetail logo
  • Uno logo

All the tools you need to engage your customers

Vero Connect is built for the modern data stack. It has all the features you'd expect from a marketing automation platform, without the need to store customer data.

Loved by product-first teams

Photo of Ed ColyerClipboard logo

“I think you guys are geniuses basically. In my eyes, it's brilliant. Literally exactly what we'd been looking for.”

Ed Colyer Cofounder/Head of Product at Clipboard
Photo of  Vincent TurnerUNO logo

“Vero is a game changer for us. Email has traditionally only been able to operate as a communication channel but Vero Connect actually enables us to treat email as an extension to the UI and core product itself.”

Vincent Turner CEO at UNO
Photo of Nathan FieldsDrawboard logo

“Heck! Vero's support is exceptional!”

Nathan Fields Head of Marketing at Drawboard
Photo of Adam MillsHatch logo

“You guys/gals rock!”

Adam Mills Lead Engineer at Hatch

Try Vero's customer retention platform today

  • Free trial
  • No credit card required
  • Easy set-up